While we make every effort to pack your order carefully, should you receive a damaged shipment or are disappointed in any way, you may return the book within 30 days for a full refund or credit.

If you are returning a book due to damage, defect or an error was made by us, you will receive a full refund or credit for the returned book plus return postage.  Within the USA, simply return the book to us "USPS Media Mail" and include a copy of the invoice with a brief explanation of why you are returning the book.  Please be specific about defective or damaged books, i.e. pg 125-129 misprinted, pg 75-79 missing, etc.  We do recommend that you return books "USPS Media Mail Delivery Confirmation" which will enable you to track it through the US postal system.  Canada, Mexico and International returns, please contact us at (507)467-8733 or zoobooks@acegroup.cc before shipping a return.
 
If we are replacing a damaged or defective book, or shipping the correct book due to our error, we generally ship the replacement immediately if possible with no additional postage charged to you.  You will receive an invoice with payment due in 30 days with the new shipment.  Your account will be credited as soon as we receive the returned item.
 
We do ask that you pay the return postage for any return other than book damage, defect, or if we made an error in shipping.
 
If you are unhappy for any reason regarding your order, please let us know and we will make every effort to solve the problem!